Privacy policy

PRIVACY POLICY

Last updated: 02/11/2025

At ZEN-Z NATUREZE PRIVATE LIMITED (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our website https://shopzenz.co/ (the “Site”), or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHO WE ARE

This website is owned and operated by:

ZEN-Z NATUREZE PRIVATE LIMITED
Registered Address:
Building No./Flat No.: Plot No 4
Road/Street: Jaggi Garden
Nearby Landmark: Opp. Ravidass Mandir
City/Town/Village: Ambala
District: Ambala
State: Haryana
PIN Code: 134003

Email: zenzmarketings@gmail.com
Phone: +91 90348 05796

If you have any questions about this Privacy Policy or how we handle your information, you may contact us using the details above.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information from you when you visit our Site, place an order, sign up for our communications, or contact us:

a) Personal Information You Provide to Us

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party payment gateways; we do not store your full card details unless explicitly stated)
  • Order details and purchase history
  • Any information you submit through forms, chat, email, or customer support interactions

b) Automatically Collected Information

When you browse our Site, we may automatically collect certain information about your device and browsing behaviour, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referral source
  • Pages viewed and time spent on the Site
  • Date/time of visit
  • Clickstream and browsing behaviour

c) Cookies and Tracking Technologies

We may use cookies, pixels, tags and similar tracking technologies to improve your browsing experience, analyse traffic, personalise content and advertising, and remember your preferences.

These may include cookies used by Shopify and third-party services such as analytics, advertising, and payment providers.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

  • To process and fulfil your orders
  • To provide shipping, delivery and order updates
  • To communicate with you regarding your purchases, returns, or support requests
  • To improve our products, website functionality, and customer experience
  • To personalise your shopping experience
  • To detect, investigate and prevent fraud, abuse, security incidents or unlawful activity
  • To comply with legal obligations and regulatory requirements
  • To send promotional emails, SMS, WhatsApp messages, or other marketing communications where permitted by law or where you have consented to receive them
  • To conduct analytics, advertising and retargeting campaigns

4. HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties only where necessary for business operations, including:

a) Service Providers

We may share your information with third-party vendors and service providers who help us operate our business, such as:

  • Shopify (our eCommerce platform)
  • Payment gateways and payment processors
  • Shipping, logistics and courier partners
  • Customer support tools
  • Marketing, email and SMS providers
  • Analytics and advertising partners
  • Fraud prevention and security service providers

These third parties will only use your information as necessary to perform services for us or as otherwise permitted by applicable law.

b) Legal Compliance

We may disclose your information if required to do so by law, court order, government request, or to protect our legal rights, property, safety, customers, or others.

c) Business Transfers

If our business is sold, merged, acquired, or otherwise transferred, your information may be transferred as part of that transaction.

5. PAYMENT INFORMATION

All online payments are processed through secure third-party payment gateways and processors. We do not store complete debit/credit card information on our servers unless explicitly stated.

Payment gateway providers may collect, process and store your payment information in accordance with their own privacy policies and applicable security standards.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Keep the Site functioning properly
  • Remember your preferences and cart
  • Understand how users interact with the Site
  • Improve website performance
  • Personalise marketing and advertising
  • Measure campaign effectiveness

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functionality of the Site.

7. MARKETING COMMUNICATIONS

If you opt in to receive promotional communications from us, we may send you updates about new products, offers, launches, educational content, and brand news through email, SMS, WhatsApp or similar channels.

You may opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in marketing emails
  • Replying with the applicable opt-out keyword where supported
  • Contacting us at zenzmarketings@gmail.com

Please note that even if you opt out of marketing communications, we may still send transactional messages related to your orders, account, or customer service requests.

8. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide products and services to you
  • Maintain business and tax records
  • Comply with legal, accounting, and regulatory obligations
  • Resolve disputes and enforce our agreements

When we no longer need your information, we will delete it or anonymise it in accordance with applicable law.

9. DATA SECURITY

We take reasonable technical, organisational and administrative measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where legally permissible
  • Withdraw consent for certain data processing activities
  • Opt out of direct marketing communications
  • Raise concerns about how your information is handled

To exercise any of these rights, please contact us at zenzmarketings@gmail.com.

11. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, applications or services that are not operated by us. We are not responsible for the privacy practices, policies or content of such third-party services. We encourage you to review their privacy policies before providing any personal information.

12. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

13. INTERNATIONAL USERS

If you access our Site from outside India, please note that your information may be processed and stored in India or in other countries where our service providers operate. By using the Site, you consent to such transfer, storage and processing of your information in accordance with this Privacy Policy and applicable law.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

15. CONTACT US

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, you may contact us at:

ZEN-Z NATUREZE PRIVATE LIMITED
Building No./Flat No.: Plot No 4
Road/Street: Jaggi Garden
Nearby Landmark: Opp. Ravidass Mandir
City/Town/Village: Ambala
District: Ambala
State: Haryana
PIN Code: 134003

Email: zenzmarketings@gmail.com
Phone: +91 90348 05796