Shipping policy

SHIPPING POLICY

Last updated: 02/11/2025

At ZEN-Z NATUREZE PRIVATE LIMITED, we aim to process and deliver your orders in a timely and efficient manner. This Shipping Policy explains how orders placed on https://shopzenz.co/ are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. COMPANY DETAILS

This website is owned and operated by:

ZEN-Z NATUREZE PRIVATE LIMITED
Building No./Flat No.: Plot No 4
Road/Street: Jaggi Garden
Nearby Landmark: Opp. Ravidass Mandir
City/Town/Village: Ambala
District: Ambala
State: Haryana
PIN Code: 134003

Email: zenzmarketings@gmail.com
Phone: +91 90348 05796

2. ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days from the date of order confirmation and successful payment.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
In certain cases, processing may take longer due to high order volumes, stock availability, quality checks, address verification, or unforeseen circumstances.

Please note that order processing time is separate from shipping/delivery time.

3. SHIPPING LOCATIONS

We currently ship to locations within India, subject to serviceability by our logistics/courier partners.

At this time, we may or may not offer international shipping. If international shipping is enabled on the website in the future, separate terms, delivery timelines, shipping charges, duties, and customs rules may apply.

4. ESTIMATED DELIVERY TIMELINE

Once your order has been processed and dispatched, estimated delivery timelines are generally as follows:

Metro cities: approximately 2–5 business days
Non-metro cities / towns: approximately 4–7 business days
Remote / difficult-to-reach locations: approximately 5–10 business days

These timelines are estimates only and may vary depending on:

delivery location
courier partner operations
weather conditions
public holidays
regional restrictions
natural calamities
political disruptions
transport delays
incorrect or incomplete address details
other events beyond our reasonable control

5. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may also offer:

free shipping on selected orders, products, promotional campaigns, or minimum order values
special shipping rates during offers or limited-time campaigns

Any such offers will be displayed on the website and may be changed or withdrawn at our discretion.

6. ORDER CONFIRMATION AND SHIPPING UPDATES

Once your order is successfully placed, you will receive an order confirmation via email, SMS, WhatsApp, or other communication channels, depending on the contact details provided by you.

After the order is shipped, we may share shipment details such as:

courier partner name
tracking ID / AWB number
tracking link (if available)

You are responsible for providing a valid email address and phone number at the time of placing the order.

7. DELIVERY ATTEMPTS

Our courier/logistics partners may attempt delivery at the shipping address provided by you.

If you are unavailable at the time of delivery, the courier partner may:

attempt re-delivery, or
contact you for delivery coordination, or
mark the shipment as undelivered / return-to-origin based on their internal policy

If an order is returned due to repeated failed delivery attempts, refusal to accept delivery, incorrect address, or inability to contact the customer, we reserve the right to treat the shipment as undelivered / return-to-origin (RTO).

Any refund, reshipment, or further action in such cases shall be handled in accordance with our Return / Refund / Cancellation Policy and internal review.

8. CUSTOMER RESPONSIBILITY FOR ACCURATE SHIPPING DETAILS

It is the customer’s responsibility to ensure that all shipping details provided at checkout are accurate and complete, including:

full name
shipping address
landmark (if any)
PIN code
contact number
email address

We shall not be responsible for delays, failed deliveries, losses, or additional charges resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If you realise that you have entered incorrect shipping details, please contact us as soon as possible at zenzmarketings@gmail.com or +91 90348 05796. While we will try our best to assist, we cannot guarantee changes once the order has been processed or shipped.

9. SHIPPING DELAYS

While we strive to ensure timely dispatch and delivery, shipping timelines are estimates and not guaranteed.

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

courier or logistics disruptions
strikes or labour issues
adverse weather conditions
natural disasters
public holidays
government restrictions
lockdowns
transportation failures
supply chain disruptions
force majeure events

In such cases, we will make reasonable efforts to keep you informed and support the shipment until delivery or resolution.

10. PARTIAL SHIPMENTS / MULTIPLE SHIPMENTS

In some cases, your order may be shipped in multiple packages or from different fulfilment points depending on product availability, packaging requirements, or operational needs.

If this happens, you may receive separate tracking updates for each shipment.

11. DAMAGED PACKAGE / TAMPERED DELIVERY

If your package appears to be visibly damaged, tampered with, opened, or in poor condition at the time of delivery, we recommend that you:

take clear photos/videos of the package before opening it
if possible, refuse delivery where the package is clearly tampered with
contact us immediately at zenzmarketings@gmail.com with your order number and supporting images/videos

Any claims relating to damaged or tampered shipments should be reported as soon as possible after delivery for faster resolution.

12. ORDER TRACKING

If tracking is available for your order, shipment details will be shared with you after dispatch. You may track your order using the tracking information provided by us or by the courier partner.

Please note that tracking updates are controlled by the courier/logistics partner and may occasionally take time to reflect on their system.

13. DELIVERY ACCEPTANCE

Once the order is marked as delivered by the courier partner at the shipping address provided by you, it shall be considered delivered for the purpose of our shipping obligations, unless a valid delivery-related issue is reported to us within a reasonable period.

We recommend checking your order promptly upon delivery and contacting us immediately if there is any issue.

14. UNDELIVERABLE / RETURNED SHIPMENTS

Orders may be returned to us as undeliverable for reasons including but not limited to:

incorrect or incomplete address
invalid contact details
failed delivery attempts
refusal to accept the order
unavailability of recipient
restricted delivery area

In such cases, we may contact you for further resolution. Any reshipment, cancellation, or refund in such cases may be subject to review and our applicable Return / Refund / Cancellation Policy.

15. CHANGES TO THIS SHIPPING POLICY

We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page unless otherwise stated.

We encourage customers to review this page periodically before placing orders.