Terms of service

TERMS & CONDITIONS

Last updated: 02/11/2025

Welcome to ZEN-Z NATUREZE PRIVATE LIMITED (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://shopzenz.co/ (the “Website” / “Site”), including any purchases made through the Site.

By accessing, browsing, or using this Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return/Refund/Cancellation Policy, and any other policies displayed on the Site. If you do not agree with these Terms, please do not use the Site.

1. COMPANY DETAILS

This website is owned and operated by:

ZEN-Z NATUREZE PRIVATE LIMITED
Building No./Flat No.: Plot No 4
Road/Street: Jaggi Garden
Nearby Landmark: Opp. Ravidass Mandir
City/Town/Village: Ambala
District: Ambala
State: Haryana
PIN Code: 134003

Email: zenzmarketings@gmail.com
Phone: +91 90348 05796

2. ELIGIBILITY TO USE THE SITE

By using this Site, you represent and warrant that:

You are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding contract under applicable law.
The information you provide to us is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to the Site if we believe a user has violated these Terms or applicable law.

3. PRODUCTS AND SERVICES

We make every effort to display product information, descriptions, images, pricing, and availability as accurately as possible. However:

Product images are for illustrative purposes only and actual packaging or appearance may vary.
Product descriptions, ingredients, nutritional information, usage suggestions, and other content are provided for general informational purposes only.
We do not warrant that product descriptions or other content on the Site are complete, accurate, reliable, current, or error-free at all times.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.

4. HEALTH, WELLNESS & SUPPLEMENT DISCLAIMER

The products sold on this website may include dietary supplements, wellness products, or nutraceutical products.

By purchasing or using any product from this Site, you acknowledge and agree that:

Product information provided on this Site is for general informational purposes only and is not medical advice.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted under applicable law.
Results from supplements or wellness products may vary from person to person.
You should consult a qualified physician or healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision.
You are responsible for reading all labels, warnings, directions, and ingredient information provided with the product before use.

We shall not be liable for any adverse reaction, misuse, or consequences arising from the use of products contrary to instructions or professional advice.

5. PRICING

All prices displayed on the Site are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. While we strive to ensure pricing accuracy, errors may occur. In the event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed for the incorrectly priced item, whether or not the order has been confirmed and payment has been processed.

If payment has already been made and the order is cancelled due to such an error, we will initiate a refund in accordance with our Refund Policy.

6. ORDERS AND ACCEPTANCE

Placing an order on our Site constitutes an offer to purchase a product subject to these Terms.

Your order shall be deemed accepted only when it has been confirmed and processed by us. We reserve the right to:

Refuse or cancel any order at our sole discretion
Limit or cancel quantities purchased per person, household, or order
Request additional information before accepting an order
Cancel orders suspected to be fraudulent, unauthorised, or in violation of these Terms

Order confirmation emails, SMS, or WhatsApp updates do not constitute final acceptance of an order unless the order has been processed by us.

7. PAYMENT TERMS

We accept payments through secure third-party payment gateways and payment processors made available on the Site.

By placing an order, you agree that:

You are authorised to use the selected payment method
The payment information provided is accurate and complete
You authorise us and/or our payment partners to charge the full order amount, including applicable taxes, shipping charges, or other fees

We do not store complete debit/credit card details unless expressly stated.

8. SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy available on the Site.

While we strive to dispatch and deliver orders within estimated timelines, delivery timelines are only indicative and may vary due to location, logistics delays, courier issues, force majeure events, public holidays, weather, government restrictions, or other circumstances beyond our control.

We shall not be liable for delays in delivery caused by third-party logistics providers or events beyond our reasonable control.

9. RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, replacements, and cancellations are governed by our Return, Refund & Cancellation Policy available on the Site.

Please review that policy carefully before placing an order.

10. USER ACCOUNT RESPONSIBILITY

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your device/account.

You agree to accept responsibility for all activities that occur under your account. If you believe your account has been compromised or used without authorisation, please contact us immediately.

We reserve the right to suspend or terminate accounts that are found to be fraudulent, abusive, misleading, or in breach of these Terms.

11. PROHIBITED USES

You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to:

Violating any applicable law, regulation, or third-party right
Posting or transmitting false, misleading, defamatory, obscene, abusive, or offensive material
Attempting to gain unauthorised access to the Site, server, database, or systems
Interfering with the Site’s operation, security, or functionality
Using the Site to transmit spam, malware, viruses, or harmful code
Misusing coupons, offers, referral programmes, or promotional campaigns
Engaging in fraudulent transactions, chargeback abuse, or misuse of payment systems

We reserve the right to investigate and take appropriate legal or technical action in case of such misuse.

12. INTELLECTUAL PROPERTY

All content available on the Site, including but not limited to:

Brand name, logos, trademarks, and product names
Text, graphics, images, videos, icons, packaging artwork
Website design, layout, software, code, and content arrangement

is the property of ZEN-Z NATUREZE PRIVATE LIMITED or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, republish, upload, distribute, modify, transmit, display, perform, license, sell, or exploit any part of the Site or its content without our prior written permission.

13. THIRD-PARTY LINKS AND SERVICES

The Site may contain links to third-party websites, platforms, payment gateways, or services for your convenience.

We do not control or endorse such third-party services and shall not be responsible for their content, terms, privacy practices, products, or services. Your use of third-party websites or services shall be at your own risk and subject to their respective terms.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Site and all products/services/content made available through it are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee that:

The Site will always be available, uninterrupted, secure, or error-free
The Site will be free from viruses or harmful components
Product information or content will always be complete, accurate, or up to date
Any results from use of the products will be identical for all users

Your use of the Site and products is at your sole risk.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZEN-Z NATUREZE PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, business interruption, or loss of opportunity, arising out of or in connection with:

Use of or inability to use the Site
Purchase or use of any product
Reliance on any information provided on the Site
Delay in shipment or delivery
Unauthorised access to or alteration of your data
Technical errors, system failures, or website downtime

In any case, our total liability shall not exceed the amount actually paid by you for the product giving rise to the claim.

16. INDEMNITY

You agree to indemnify, defend, and hold harmless ZEN-Z NATUREZE PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising out of or related to:

Your breach of these Terms
Your misuse of the Site
Your violation of any law or third-party rights
Any false or misleading information provided by you

17. FORCE MAJEURE

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, flood, fire, pandemic, epidemic, war, strike, lockout, labour disputes, governmental actions, transport disruptions, internet failures, or supply chain interruptions.

18. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute, controversy, claim, or difference arising out of or in connection with these Terms, the use of the Site, or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts at Ambala, Haryana, India.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

20. WAIVER

No failure or delay by us in exercising any right, remedy, or provision under these Terms shall operate as a waiver of that right or provision.

21. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page unless otherwise stated.

It is your responsibility to review these Terms periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.